Mochlion
Privacy Policy
Last updated November 11, 2026
This policy explains what personal information Mochlion (“we”) collects through mochlion.com and the Mochlion platform, and what we do with it. Our service is for businesses; we don’t knowingly collect information from children under 13.
1. Our role
- For our website, contact form and customer accounts, we decide how information is used.
- For project content — answers, documents and specifications inside a customer’s project — we process it on behalf of the customer that owns the project. That customer decides who’s invited and who sees what. If you were invited to a project, contact that organization first about your answers.
2. What we collect
Website visitors
What: Name, company, email and message from the contact form; basic server logs (IP address, browser, time)
Why: Reply to you; keep the site secure
Account users
What: Name, email, company, role, login activity
Why: Run your account; security
Buyers
What: Billing name, address, and payment status from Stripe
Why: Take payment; tax and accounting records
Participants (experts)
What: Name, email, role or knowledge area, answers you submit
Why: Build the customer’s specification
Voice answers
What: Audio, briefly, while it’s converted to text
Why: Transcription only. We never store the audio.
Everyone who emails us
What: Your email and what you send
Why: Support
We don’t receive or store full card or bank numbers; Stripe handles payment details.
The free spec check
When you paste a spec or requirements document into our free spec check:
- AI reads it only to find gaps.
- We delete the document after 7 days. We keep the findings and your email address only to send you the report.
- We never use it to train AI.
- We never share or sell it.
We don’t send marketing email, and we never add you to a mailing list.
3. How we use it
- to provide, secure and support the platform;
- to process payments, refunds and taxes;
- to send service emails (invitations, reminders, receipts, notices);
- to answer questions and requests;
- to meet legal obligations and enforce our terms.
We don’t sell personal information, we don’t share it for advertising, and we don’t use project content to train AI models.
4. AI processing
The platform sends project content to AI model providers to generate questions, organize answers and find gaps and contradictions. Those providers process it under contract, only to return results to us, and may not use it to train their models. We use providers based in the United States or allied nations only.
5. Service providers
We share information only with providers we need to run the service, and only what each needs:
Hosting
Provider: DigitalOcean
Location: United States
Network security, access and website analytics
Provider: Cloudflare
Location: United States / global network
Payments
Provider: Stripe
Location: United States
Service email (invitations, sign-in links, notices)
Provider: Resend
Location: United States
AI processing
Provider: Anthropic
Location: United States
Speech-to-text (the microphone button)
Provider: OpenAI
Location: United States
Company email
Provider: Microsoft 365
Location: United States
We may also disclose information if required by law, to protect rights and safety, or as part of a merger or sale of the business (subject to this policy).
7. How long we keep it
- Contact-form messages: while we’re in touch, then up to 2 years.
- Account and project data: for the life of the account. The customer can export at any time.
- Deletion: ask in writing and we’ll delete within 30 days. Backups are overwritten on their normal cycle (currently 30 days).
- After deletion: we keep only anonymous counts pooled across all customers, such as how many questions a typical project needs, which can’t identify you, your client, any person or any project.
- Billing records: as long as tax law requires (generally 7 years).
- Voice audio: never kept.
8. Security
Data is encrypted in transit. Each project’s data is isolated in the database, so one customer can’t reach another’s. Our staff manage accounts and billing but don’t browse project content. No system is perfectly secure; if a breach affects your personal information, we’ll notify you as the law requires.
9. Your choices and rights
You can ask to see, correct, export or delete your personal information by emailing [email protected]. Depending on where you live, you may have additional rights under state or foreign law; we’ll honor them as required. We won’t treat you differently for asking. For information inside a customer’s project, we may refer your request to that customer.
10. Where data is stored
Our servers are in the United States. If you use the service from another country, your information is transferred to and processed in the United States.
11. Changes
We’ll post updates here with a new date, and email account owners about material changes.
Contact
Mochlion, 6650 Rivers Ave., STE 100, Charleston, SC 29406