Refund Policy

Build Specification credits

• Full refund only for an unused credit: you ask within 90 days of purchase and no project has been created with it.
• No refund once a project has been started with the credit, whatever stage the project is at, or more than 90 days after purchase.
• Unused credits never expire. Keeping one past 90 days is fine; it just can’t be refunded.

Not refundable

• A credit that has been used to start a project.
• Add-ons, once purchased.
• Free trial credits and internal credits.
• Credits purchased under a practitioner or enterprise program, if the program agreement says so.

Discretionary refunds

Outside these rules, Mochlion may, at its sole discretion, offer a full or partial refund. A discretionary refund is a one-time courtesy and doesn’t change this policy or create a right to future refunds.

If a used credit is refunded in full, its project is closed and becomes read-only; nothing in it is deleted. A partial refund leaves the credit and its project as they are.

How to ask

Email [email protected] with your account and project name. Refunds go back to the original payment method, usually within 5 to 10 business days.

Please ask us before disputing a charge

If you dispute a payment with your bank instead of asking us, we may suspend the account while the dispute is open, as described in our Terms of Service.

Contact

Mochlion, 6650 Rivers Ave., STE 100, Charleston, SC 29406

[email protected]