What's your refund policy?

A Build Specification credit is fully refundable only if it hasn't been used: you ask within 90 days of purchase, and no project has been created with it. Once a project has been started with the credit, whatever stage it's at, or once 90 days have passed, the credit isn't refundable. Add-ons, which let a very large project keep going, aren't refundable once purchased.

The full wording is in our Refund Policy and section 5 of the Terms of Service. This page explains it in plain terms.

Why does starting a project end the refund?

Because starting a project is when the work begins: experts are invited, questions go out and answers start coming in. That's also why the app doesn't start your project automatically after you pay. You start it yourself, with one click, when you're ready.

Do unused credits expire?

No. Keeping an unused credit past 90 days is fine; it just can't be refunded after that.

What isn't refundable?

• A credit that has been used to start a project.
• Add-ons, once purchased.
• Free trial credits and internal credits.
• Credits bought under a practitioner or enterprise program, if the program agreement says so.

Are there ever exceptions?

Outside these rules, Mochlion may offer a full or partial refund at its discretion. That's a one-time courtesy; it doesn't change the policy or create a right to future refunds. If a used credit is refunded in full, its project is closed and becomes read-only, and nothing in it is deleted.

How do I ask for a refund?

Email [email protected] with your account and project name. Approved refunds go back to the original payment method.

Please ask before disputing a charge with your bank. A dispute can lead to the account being suspended while it's open, as the Terms describe.

Can I try it before I buy?

You can read a complete sample specification, and you can see what an existing document leaves open with the free spec check.